Link / Document

Background and acknowledgements

link to old page, which includes FAQs on payments etc

Please fill before end dates: to allow for GAIL team to plan and your apt be included in the specific batch: 

• Batch 1: 26-Jun-2026 to (Batch 1 closed)
• Batch 2 Open 27-Jun-2026 till 25-Jul-2026
• Batch 3 Open from 26-Jul-2026 till 25-Aug-2026

Guidance on Registration/KYC/Security Deposit 

To find out your BP#, Pending actions, etc 

Request for installation of Meter / Highlight issues

Evolutionary SoP, Please Give Your Comments / Inputs

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GAIL installation escalation specific to L&T SouthCity GAIL project

Blocks B1, B2, B3, B4:

Level 1: Shri Sourav +917679864013

Level 2: Shri Nikunj +9191060 76796

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Contacts for other blocks will be shared shortly

Level 3: Shri Satyam +919810882133

Senior Citizens can kindly contact Capt Shankar (+91 94480 63397) / Smaran Mudbidri (+91 9739981450)  for help in the registration process

In case of any leakage or emergency, may please contact on below given numbers.

9036004227

8904085010 (24*7)

8904085011 (10 AM to 5 PM)

Toll-Free: 18001029282

For Gas activation/ conversion: 8904085010 (10 AM to 5 PM)

For marketing related queries: 8904085012 (10 AM to 5 PM)  

Google Map location to GAIL Office In HSR (#548, 14th Main Road, 491, 23rd Cross Rd, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102)

Limitation of Liability of Regarding GAIL Gas Setup

1. Independent Status & Non-Agency

The Residents' Welfare Association (RWA) / Association ["SUGRUHA/SCMC/JLL Members/Volunteers"] facilitates coordination with GAIL Gas Limited ("GAIL") purely as a voluntary service to residents. The Association, its managing committee, designated coordinators, and volunteers operate strictly as independent intermediaries. They do not act as agents, employees, partners, or legal representatives of GAIL Gas Limited.

2. Financial and Material Non-Liability

All infrastructure, pipelines, installations, supply operations, billing, and maintenance are owned, executed, and managed exclusively by GAIL. Consequently:

• No Individual Liability: No volunteer, coordinator, or management committee member of the Association mentioned above shall be held personally, financially, or materially liable for any actions, omissions, negligence, delays, structural damage, accidents, or operational failures caused by GAIL or its authorized contractors.s.

• No Association Liability: The Association itself bears no financial or material responsibility for any monetary disputes, service disruptions, property damage, or safety incidents arising from the setup, installation, or ongoing supply of GAIL Gas.

3. Direct Recourse

Any grievances, claims, damages, or disputes related to the GAIL Gas infrastructure or service must be taken up directly with GAIL Gas Limited. By utilizing or opting into the GAIL Gas network within the premises, residents and owners explicitly acknowledge that the Association's volunteers and coordinators are held harmless against any legal or financial ramifications.

SouthCity GAIL Handbook