Link / Document

Here is the updated and complete GAIL PNG Billing Guide, 

GAIL PNG BILLING PROCESS

HOW TO GENERATE THE FIRST BILL :

1. Save the GAIL billing number +918792516743 in WhatsApp (on the registered phone with GAIL), this is a office number and on operated on a roster basis. Please only whatsapp message this number (reduce calls)

2. Please type your BP Number (Business Partner number) and send a message to the above number.

3. Please take a clear photo of the GAIL PNG meter installed at your home (focus the camera on the numbers on the dial) attach and send to the above number.

4. Please attach an image/copy of the connection copy (referred to as the commencement form or JMR copy) which you would have signed and acknowledged at the time of activation of the GAIL PNG Gas at home and send to the above number. If you don’t have the connection copy image or copy, you can use any of the following alternatives:

o Alternative A: Provide your gas customer ID or a past acknowledgement/welcome letter/SMS received from GAIL during installation.

o Alternative B: Send a photo of your valid identity proof (such as Aadhaar Card, PAN Card, or Voter ID matching the registered consumer name) along with a brief message explaining that the physical connection copy is misplaced.

o Alternative C: Contact the GAIL Gas 24x7 toll-free helpline at 1800-102-9282 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to request a digital duplicate of your connection/activation document. 

5. Once all of the above are done, within a few hours (depending on the day/working hours), you will receive an SMS, a WhatsApp message, and an email with a link to download your bill and a link to pay the amount.

6. Once the bill is verified, you can pay the bill using the PNG Mitra App. Open the PNG Mitra App and click Domestic PNG > Quick payment > enter Captcha > Enter amount > verify OTP received and make the payment using UPI.

HOW TO PAY SUBSEQUENT MONTHLY BILLS :

• Option 1: Please follow the above process from step 2 to step 6 (you can skip Step 4, as it is a one-time requirement only needed for the first bill).

• Option 2: Open the PNG Mitra app, select self-billing, enter the current meter reading from the GAIL PNG meter, upload a photo of the GAIL PNG meter, and submit. Within seconds, the bill will be generated, you will receive an SMS, WhatsApp, In-App notification, and email, and you can pay the bill directly via the PNG Mitra App using UPI.

Thank you for Summarising the process Sanjeev Subramanian from C2 Block

Should you still face any issue please fill this form (eg: no JMR form/high billing issue etc) : https://forms.gle/uyjmHh16eMUELsJE8

Background and acknowledgements

link to old page, which includes FAQs on payments etc

Please fill before end dates: to allow for GAIL team to plan and your apt be included in the specific batch: 

• Batch 1: 26-Jun-2026 to (Batch 1 closed)
• Batch 2 Open 27-Jun-2026 till 25-Jul-2026
• Batch 3 Open from 26-Jul-2026 till 25-Aug-2026

 In case of any discrepancies regarding invoice, Please contact our site office or write us to This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it.

WhatsApp 87925 16743 

Please send your BP number and latest pic of meter n start the conversation(courtesy Gani)

Guidance on Registration/KYC/Security Deposit 

To find out your BP#, Pending actions, etc 

Request for installation of Meter / Highlight issues

Evolutionary SoP, Please Give Your Comments / Inputs

This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.,   This email address is being protected from spambots. You need JavaScript enabled to view it.,
This email address is being protected from spambots. You need JavaScript enabled to view it.

GAIL installation escalation specific to L&T SouthCity GAIL project

Kindly use WhatsApp message to communicate

Blocks B1, B2, B3, B4:

Level 1: Shri Sourav +917679864013

Level 2: Shri Nikunj +9191060 76796

Blocks B7 B8 B9 B10 D1

JK Enterprise +91 9900891465 (expected start  5 September or earlier)  

A1 A2 C1 C2 C3 : N Choudhary 

9557637700 

Most of the contractors have moved out of South City as of 20 September  there is one contractor remaining 

 Ashwath Shetty +91 98867 63331

Please ensure you have your BP number handy,  ensure you have paid the GAIL Security Deposit and the shared grill cost to SCMC(Rs 450 to the standard maintenance account)

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Contacts for other blocks will be shared shortly

Level 3: Shri Satyam +919810882133

Senior Citizens can kindly contact Capt Shankar (+91 94480 63397) / Smaran Mudbidri (+91 9739981450)  for help in the registration process

In case of any leakage or emergency, may please contact on below given numbers.

9036004227

8904085010 (24*7)

8904085011 (10 AM to 5 PM)

Toll-Free: 18001029282

For Gas activation/ conversion: 8904085010 (10 AM to 5 PM)

For marketing related queries: 8904085012 (10 AM to 5 PM)  

Google Map location to GAIL Office In HSR (#548, 14th Main Road, 491, 23rd Cross Rd, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102)

Limitation of Liability of Regarding GAIL Gas Setup

1. Independent Status & Non-Agency

The Residents' Welfare Association (RWA) / Association ["SUGRUHA/SCMC/JLL Members/Volunteers"] facilitates coordination with GAIL Gas Limited ("GAIL") purely as a voluntary service to residents. The Association, its managing committee, designated coordinators, and volunteers operate strictly as independent intermediaries. They do not act as agents, employees, partners, or legal representatives of GAIL Gas Limited.

2. Financial and Material Non-Liability

All infrastructure, pipelines, installations, supply operations, billing, and maintenance are owned, executed, and managed exclusively by GAIL. Consequently:

• No Individual Liability: No volunteer, coordinator, or management committee member of the Association mentioned above shall be held personally, financially, or materially liable for any actions, omissions, negligence, delays, structural damage, accidents, or operational failures caused by GAIL or its authorized contractors.s.

• No Association Liability: The Association itself bears no financial or material responsibility for any monetary disputes, service disruptions, property damage, or safety incidents arising from the setup, installation, or ongoing supply of GAIL Gas.

3. Direct Recourse

Any grievances, claims, damages, or disputes related to the GAIL Gas infrastructure or service must be taken up directly with GAIL Gas Limited. By utilizing or opting into the GAIL Gas network within the premises, residents and owners explicitly acknowledge that the Association's volunteers and coordinators are held harmless against any legal or financial ramifications.

SouthCity GAIL Handbook