You can refer to the first link above for Apartment listed by GAIL, Procedure for Corrections, Security Deposit payments, Self billing 

 Updated: 23/Jun/2026  by GAIL Working Group (skip to updates  and click here for Procedure to Subscribe to GAIL Gas)

EQuick Start Links:

• URGENT Notice: South City is scheduled by GAIL Gas to be declared LPG Free zone as soon as the building level activations complete across South City - read more, Click here to request  meter installation and pipeline in your apartment. Às per GAIL notice,  work will proceed 9 am To 6 pm every day with no breaks including holidays

• Please do not hand over documents/money to contractors or any one other than GAIL email / website. 

• Residents are urged not to modify any of the GAIL equipments/pipeline, cables around GAIL gas pipes etc as this would only delay the connection to your apartment or even the entire block without working with GAIL Gas. Please CLICK HERE to read the GAIL GAS GUIDELINES 

• Kindly avoid contacting contractors directly for meter installation - please fill this form to queue your request to install the meter /internal pipe installation in your apartment or Contact Harry on +91-9686410127 (Form recommended). There at multiple contractors involved in the project and doing so will cause confusion and delays. 

• Please note no payment to be made directly to contractors, no involvement of volunteers or society staff is involved in any financial transactions. This is a direct transaction between GAIL Gas and the resident (ie subscriber) - Please read Limitation of Liability statement. Incase of special requests or isssues (Security deposit not reflecting) please contact GAIL with relevant details on  This email address is being protected from spambots. You need JavaScript enabled to view it.and This email address is being protected from spambots. You need JavaScript enabled to view it. (You can verify this on the GAIL website)

Dear South City Residents,

GAIL Gas in South City: The long 7-8 years wait is over. GAIL Gas is now inside SouthCity!

The piped natural gas by GAIL is finally coming in after a long wait of 7-8 years by the South  subsequently hit some roadblocks.  

• Shri Tejasvi Surya (Member of Parliament)
  
  
• Dr C. N. Manjunath, (Member of Parliament)
  
  
• Shri M. Krishnappa (MLA)
  
  
• Shri M. Satish Reddy (MLA) and
  
  
• Shri M Jayaram (ex Corporator for our area)
  
  
• Varadha Reddy ex ward president for our ward

 Notes:

1. We the Gail gas Volunteering group are only following up to the building level audit

2. For those buildings / series where safety audit was cleared by GAIL and building/ series was charged, GAIL team was given the list link shared to follow the same based on grill charges being paid to SCMC. Should you find "Please contact SC Helpdesk" Please check on the grill payment with SC Helpdesk.

3. They were to follow the sequence floor by floor to connect houses that have pre installed meters. However many houses refused connection stating they still have lpg left. 

4. Houses with no meters, the piping team is now better staffed and is addressing internal apartment piping for those buildings that safety audit is cleared

5. We,  volunteers,  are not scheduling each house as this is not humanly possible through volunteers. Kindly avoid contacting contractors directly for meter installation - please fill this form to queue your request to install the meter /internal pipe installation in your apartment or Contact Harry on +91-9686410127 (Form recommended)

Gail connection is to the Individual home is as per consent of owner and therefore it’s the owners responsibility to organise entry / modification/ changes thereafter. The Volunteer Coordinators are assisting the GAIL / Govt Order to facilitate the process 

Any issues with the installation / damages etc kindly contact email This email address is being protected from spambots. You need JavaScript enabled to view it.cc This email address is being protected from spambots. You need JavaScript enabled to view it. as these are 

 6. Subject: Gas Stove Lighting Delay in Cold Weather – Clarification from GAIL*

 As temperatures drop, a few residents have reported a slight delay in gas flow when lighting stoves.  We checked with GAIL and here’s what they shared: "Telephonic Response from GAIL: During cold weather, gas can contract slightly, which may cause a brief delay of a few seconds before normal flow resumes. This is not related to electricity supply or any fault in the pipeline. A similar delay can occur if gas hasn’t been used for a few days.

What you can do when piezo electric lighters do not work:

Try using a  matchbox or plasma lighter, it may take a few seconds for the gas flow to normalize as you light the gas. This is a normal seasonal occurrence and not a cause for concern."

GAIL EMERGENCY and Related GAIL CONTACT INFORMATION

In case of any leakage or emergency, may please contact on below given numbers.

9036004227

8904085010 (24*7)

8904085011 (10 AM to 5 PM)

Toll-Free: 18001029282

For Gas activation/ conversion: 8904085010 (10 AM to 5 PM)

For queries regarding Document verification, security deposit, plan etc contact GAIL: This email address is being protected from spambots. You need JavaScript enabled to view it. (preferred)or call on

For marketing related queries: 8904085012 (10 AM to 5 PM)  

Google Map location to GAIL Office In HSR (#548, 14th Main Road, 491, 23rd Cross Rd, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102)

Guidance on Registration/KYC/Security Deposit

Immediate steps to ensure you have uninterrupted cooking gas supply: 

1. Check if your apartment is listed in the South City Gail Subscriber list and complete actions due - click here to check the list

• What Should I do if my apartment is not in the list of subscribers

  • Incase you have registered and have a BP number - please check with the GAIL Marketing team if the apartment name is "LmT South City" as there are number of variations seen of the apartment name in the address information (updated based on resident feedback as " &" on the society : https://customer.gailgaspng.com/Home/Home (you would have required to register your BP number and have set the password)
  • Kindly check by logging in with your BP Number and see if the address has any other apartment name other than the variations listed below
    LandT South City Apartments
    L and T South City Apartments
    L&T SOUTH CITY
    L&T SOUTH CITY APARTMENT
    L&T SOUTH CITY APARTMENT
    L T SOUTH CITY
    L&T SOUTH CITY APT
    L &T SOUTH CITY
    LnT South City
    L AND T SOUTH CITY
    LT South City
    L T SOUTH CITY APARTMENT
    L&T South City
    L T SOUTH CITY APT
    L&T South City Apartments
    L & T South City
    L T SOUTH CITY APARTMENT
    L and T South City
    L and T South City Apartment Complex
    L&T SOUTHCITY APT
    L T SOUTH CITY APT
    L and T South City Apartment
    L T SOUTH CITY APARTMENT
    L&T SOUTH CITY
    L T SOUTHCITY
    L & T SOUTH CITY APT
    L&T South city Apartment.
    L&T South City Apartments
    L & T South city Apartments
    

• In the scenario that you have not registered for GAIL Gas

  • The fresh registration process is described here by GAIL GAS: 

    https://gailgas.com/products/application-procedure

    https://youtu.be/5faIlx5RX9I?si=iwugi9k0lUPttmFP

  • The GAIL Gas registration link is : https://customer.gailgaspng.com/registration

  • Please ensure use the society name as "LnT SOUTH CITY" (as reported by a few residents, special characters such as & are not accepted)

  • Please note the size restrictions.

  • Should you be unable to press the send button or face technical issues please email This email address is being protected from spambots. You need JavaScript enabled to view it.cc This email address is being protected from spambots. You need JavaScript enabled to view it. with the description of the issue

  • You can upload property tax, choose "Society Certificate" as the closest option The No Objection document is only for tenants, not for owners and is an optional field.

    

  • For tenants, you will need an email from your owner stating that he/she do not have an issue with you taking GAIL Gas connection. Option is to obtain Transfer Voucher

• KYC updation (Either corrections (including change of ownership), or in the table below it indicates that the "Document Pending" or "Verification Pending")

- There is an option in the PNG Mitra Sahaj by GAIL Gas App to upload documents.

- You can also share correction request along with your KYC documents with GAIL Gas on This email address is being protected from spambots. You need JavaScript enabled to view it.and This email address is being protected from spambots. You need JavaScript enabled to view it.

Please ensure you put in the subject exactly as below. For example if your flat number is 1701, C2, South City. The subject line of the email should be

KYC Updation L&T South City 1701C2

--Quote message from GAIL--
Subject : KYC Updation L&T South City Flat#Block#

NAME :
BP No:
CONTACT No :
Alt Mob No (Optional):
EMAIL ID:
Alt Email Id (Optional):
ONE ID PROOF = Aadhar or PAN card or DL or Passport or Voters id
ADDRESS PROOF of the FLAT = Sale deed(1st 5pages & schedule "C' page) or possession letter or electricity bill or BBMP tax paid receipt any one

PLEASE SHARE ABOVE DETAILS & DOCUMENTS TO GAIL EMAIL ID: This email address is being protected from spambots. You need JavaScript enabled to view it.and This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks and regards
GAIL Gas Limited

Note: NoC of Legal Owner is required in case Apartment/House is rented/Leased (email saved or printed as pdf )

1. Documents pending means residents have not uploaded their Id proof and Proof of ownership. They have to upload their docs

2. Verification failed means their application has been rejected due to incomplete/wrong docs they have uploaded, they require to upload correct docs

Recommend tenants to register the connection in their name  who can take a lpg transfer voucher

---Unquote---

2. Security Deposit Payment to GAIL Gas (as per your email ideally 4500Rs or 5500Rs) and Grill Cost of Rs 450 towards SCMC 

-Grill Cost

Please ensure you have paid to cover the cost of grill Installed at the base of each building that Controls supply to the entire building (Rs 450 per flat) and ensure you have filled the same in the register at the helpdesk. Some people have not shared the flat#, or, the same has not been reflected in the bank Statement, and hence, are requested to fill and sign the sheet at the helpdesk. This is to enable reconciliation of payments to be marked against flats,
- subscribers are requested to make an entry of the transaction (UTR reference# or bank transfer reference) at the South City Helpdesk

- There are 15 transactions where the flat number has not come through in the transaction, those who have made a payment are requested to kindly visit the south city helpdesk, share the transaction reference and make an entry in the register. 

 - Security Deposit to GAIL Gas:

To pay the security deposit you can use the GAIL Gas link as per the screenshot below, at the time of commissioing in your apartment

 https://customer.gailgaspng.com/online/billpay

 In the drop down choose security deposit for the amount you can refer to the table below

 Our resident Gana sir found this work around. Some residents reported that the security deposit payment page was hitting errors. Gana sir found that when he switched from using Airtel Broadband WIFI to Mobile internet the system worked. Request residents to try this out.

You should have received your BP number by SMS on the registered number. Incase you have not received the same and cannot find your apartment in the list below or in the GAIL page as per sceenshot above, you could email This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Once point 1 is complete please fill in this form to queue your request for GAIL Gas meter/pipeline installation via this google form  or at the Security desk of your block (Google form preferred)

3. Should you have altered or damaged the GAIL equipement/pipe / meter due to renovation / stay- that needs attention, please email This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.

Limitation of Liability of Regarding GAIL Gas Setup

1. Independent Status & Non-Agency

The Residents' Welfare Association (RWA) / Association ["SUGRUHA/SCMC/JLL Members/Volunteers"] facilitates coordination with GAIL Gas Limited ("GAIL") purely as a voluntary service to residents. The Association, its managing committee, designated coordinators, and volunteers operate strictly as independent intermediaries. They do not act as agents, employees, partners, or legal representatives of GAIL Gas Limited.

2. Financial and Material Non-Liability

All infrastructure, pipelines, installations, supply operations, billing, and maintenance are owned, executed, and managed exclusively by GAIL. Consequently:

• No Individual Liability: No volunteer, coordinator, or management committee member of the Association shall be held personally, financially, or materially liable for any actions, omissions, negligence, delays, structural damage, accidents, or operational failures caused by GAIL or its authorized contractors.

• No Association Liability: The Association itself bears no financial or material responsibility for any monetary disputes, service disruptions, property damage, or safety incidents arising from the setup, installation, or ongoing supply of GAIL Gas.

3. Direct Recourse

Any grievances, claims, damages, or disputes related to the GAIL Gas infrastructure or service must be taken up directly with GAIL Gas Limited. By utilizing or opting into the GAIL Gas network within the premises, residents and owners explicitly acknowledge that the Association's volunteers and coordinators are held harmless against any legal or financial ramifications.

Update of 23 June 2026

Dear Sirs

With reference to above cited subject, this is for information to all the concerned that PNG infrastructure in following blocks of L&T south city apartment which includes underground MDPE, riser series in concerned blocks, service regulators, associated header piping network, lateral GI piping & meter connections have been charged with piped natural gas & entire apartment has been handed over to GGL operations & maintenance team.

Block-B9- All 4 risers

Block B10- All 6 risers

You are hereby requested to communicate the residents about availability of highly flammable gas into the piping network & that no valves should be operated by an individual on own without consent of competent authority from GGL. In case of any leakage or emergency, may please contact on below given numbers.

9036004227

8904085010 (24*7)

8904085011(10 AM to 5 PM)

Toll-Free: 18001029282

For marketing related queries

8904085012 (10 AM to 5 PM)

For Gas activation/ conversion

8904085010 (10 AM to 5 PM)

Further, testing & commissioning activities of remaining towers to expedite final PNG commencement is undergoing. May contact Mr. Satyam- 9810882133 for site coordination & project work related updates. 

Pls note that, No direct payments in cash/UPI/any other form to be transferred to plumbing team or contactor agency for GGL PNG connection related works. Any payments, if applicable should be done through GGL website. May also contact 8904085012 for any clarification/doubts related to payment procedure.

Thanks & Regards,

Tapan Shukla

GGL, Bangalore

Update of 15 June 2026

URGENT NOTICE: Mandatory GAIL PNG Installation & Compliance Guidelines

Dear South City Residents,

As we move toward a safer, modern, and more sustainable infrastructure at South City, the transition to GAIL Piped Natural Gas (PNG) has reached a critical phase. We require the immediate cooperation of all residents to ensure a smooth transition and avoid severe disruptions to your household gas supply in accordance with notification from GAIL reproduced below

In Brief

1. If you have not registered and intend using a Gas Cooktop – please register immediately (Video link on how to register)
2. Check your apartment GAIL Subscription status as per data provided here
3. Pay the security deposit to GAIL (video link on how to pay SD)

GAIL Gas Notification: South City to be declared LPG Free by End - target June 2026, provided specific Buildings are activated on GAIL Gas (PNG)

Please take note of the following critical updates and mandatory guidelines:

1. Strict Adherence to Schedule (No Rescheduling)

• South City is on the list to ensure a LPG free zone by End of Jun 2026

• The GAIL team is currently stretched thin across the city and have prioritized South City after significant follow-up

• If you miss your slot, it will cause immense delays and may result in your apartment being left without a functional gas connection. As the team will move to different apartment complex/residential area/project after this.

• The GAIL team has deployed multiple workers to our complex based on specific schedules requested - Please do not request to reschedule the workers.

2. Transition to an LPG-Free Society
   • Working with oil and gas corporations, Centrally, GAIL will completely shut off the supply of LPG cylinders to our complex once building-level activations take place.

• Proactive drive to install meters right now is to accelerate this transition and prevent any inconvenient loss of cooking gas for your household.

3. Urgent Call to Action
   • For those reliant on LPG who haven't registered for GAIL Gas : You are requested to apply for your PNG connection without further delay. Please pay the security deposit immediately, given the high priority and urgency GAIL is currently demonstrating. Please note 2.1 above.

• Pending Installations: If you do not have a meter or pipeline installed up to your cooktop yet, please share your flat number in the form linked below immediately so we can compile the final list for the GAIL team. Please ensure you have paid the GAIL Gas Security Deposit as per this video shared by GAIL and the SCMC safety compliance costs to SCMC Helpdesk at the Club House

👉 Request Meter Installation

4. Mandatory Safety Standards vs. Aesthetics

We understand that some residents have raised concerns regarding the appearance of the new PNG pipeline, specifically the yellow color and its visibility inside kitchen areas.

Please be advised: The yellow color and specific installation parameters are not discretionary choices made by the Association or the contractors. They are strictly mandated by GAIL safety protocols and regulatory compliance standards.

These guidelines are built on industry safety practices and lessons learned from serious gas-related incidents in the past. The color-coding and routing are designed for easy identification, damage prevention, and emergency response.

Safety takes absolute precedence over individual aesthetic preferences. Any deviation from these standards compromises the safety of the entire building and will not be permitted.

GAIL Gas Notification: Guidelines for Apartment Owners regarding GAIL Gas (PNG)

4. No Unauthorized Modifications

If you require any modifications to an already installed setup, do not engage with the on-site contractors. Any changes must be taken up formally with GAIL Marketing through proper official channels by emailing  This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.,  to ensure there are no compliance or safety violations.

5. Billing and Meter Placement

GAIL billing operates on a self-reading model where residents must upload a photo of the meter. To avoid long-term inconvenience, kindly request the contractors to install the meter at an easily accessible and convenient height for taking photos.

👉 Please find the link here to view the video of self-billing to perform the same. Kindly do so to avoid delayed payment dues.

The long-term benefits of a safe, continuous, and environmentally friendly gas supply far outweigh temporary inconveniences. Reducing traffic pollution / congestion (owing to cylinder movements, reduced noise of cylinder delivery).

Please note that we are actively following up with GAIL on activating the B1-B10, A1-A2 blocks. Work is in progress across the blocks (outside at building level) to fix audit issues in parallel.

We thank you in advance for your cooperation

Update of 27 May 2026

Subject: Gas Stove Lighting Delay in Cold Weather – Clarification from GAIL

Dear Residents,

As temperatures drop, a few residents have reported a slight delay in gas flow when lighting stoves. 

Notes updated above

Update of 25 May 2026

Additional teams of 5 members are being deployed to accelerate and continuously work to provide GAIL gas to enable internal pipelines.  Please contact Harry to schedule your apartment once the necessary GAIL and SCMC payments are completed.  This is applicable to c and d clusters which are safety audit complete. 

The existing team is being deployed to enable safety audit fixes for the other 12 buildings.  

Thank you for those who participated in the  helping bringing issues to the form as requested in the 14th of May. 

Update of 20th May 2026

The verbal update from GAIL (Shri Tapan Shukla) is that the safety audit for all buildings in South city is complete. 

They are short of labor due to heavy demand, who are expected to be avaliable by this week to start fixing the findings and also address the audit findings. They expect to complete this soon. .

Update of 14th May 2026

Dear South City Residents,

We intend to take up Gail Gas issues faced in South City with the Gail Gas. Appreciate if residents could fill up and submit the below Google feedback form at your earliest convenience before 18th May 2026.

https://forms.gle/V39puVfWaazBvWys8

Thank you 🙏

Smaran Mudbidri 

C2 1701

Update as of 13 April 2026

Date: Wed, 15 Apr 2026 12:15:27 +0530

Subject: GAIL Gas update

Dear Southcity residents of Blocks C1, C2, C3

Please note:

1. We the Gail gas Volunteering group are only following up to the building level audit

2. For those buildings / series where safety audit was cleared by GAIL and building/ series was charged, GAIL team was given the list link shared to follow the same based on grill charges being paid to SCMC. Should you find "Please contact SC Helpdesk" Please check on the grill payment with SC Helpdesk.

Link: https://sugruha.in/index.php/2015-08-23-04-41-55/for-residents/21-initiatives-2024-2025

3. They were to follow the sequence floor by floor to connect houses that have pre installed meters. However many houses refused connection stating they still have lpg left. 

4. Houses with no meters, the piping team is not yet fully staffed and we are waiting for an update from GAIL on their availability

5. We are not scheduling each house as this is not humanly possible through volunteers. Harry is the single point of contact and can be reached at 9686410127 and schedule the connection

Please note GAIL safety audit is performed at building level which is what we are tracking, unless they detect an issue with a specific flat they will not visit each flat at this stage, this will be covered during the activation of each flat. Per this as of now C1, C2, C3(series 5, 6, 7, 8) are cleared by the Gail safety audit team and is handed over to GAIL operations and maintenance team. C3 (series 1, 2, 3, 4) Pending fixes for audit findings identified as part of GAIL safety audit.

Note: D cluster safety audits were carried out with some audit findings that are being fixed

Regards

Smaran Mudbidri- South City Coordinator for GAIL Gas Project

R. Rajagopalan, SCMC

Update as of 4/Apr/2026

Dear Residents,

We escalated the matter of delays in connecting individual flats with PNG supply, to the higher authorities in GAIL, through the Bangalore Apartment Federation (BAF).

The updates available to us are as below:

1. C3 (part 2), D Cluster (3 Buildings), A Cluster (2 buildings) B9, B1, B2 pipelines are expected to be charged over the next 2 weeks starting Monday, April 6, subject to safety audit clearance.

2. The size of the Site installation team to provide connections to individual flats will be increased from next week, to speed up such connections.

We would like to clarify the limited role of our volunteer teams is only ensuring that the supply pipelines to each block is charged with GAIL Gas. On any issues specific to your apartment you must only deal with GAIL's contact persons, as below:

In case of any leakage or emergency, may please contact on below given numbers.

9036004227

8904085010 (24*7)

8904085011(10 AM to 5 PM)

Toll-Free: 18001029282

For Gas activation/ conversion: 8904085010 (10 AM to 5 PM)

For marketing related including PNG Mitra, security deposit etc queries:

Contact GAIL: This email address is being protected from spambots. You need JavaScript enabled to view it. or call on

 8904085012 (10 AM to 5 PM) Kindly note that due to heavy demand of PNG connections we are informed that this line will have high contention. Subscribers are requested to try again. 

Continuous followup on a daily basis is in progress 

 For earlier updates kindly refer to this link

For mobile readers: Click read more for earlier Updates, FAQs and Application procedure

• There will be a notice / update in the  whatsapp group about the same  NO payment required during these camps unless a notification is issued
• Residents are encouraged to review their details on the sheet,  or feel free to raise it with GAIL Gas on their visit to South City. In the event you have received clarification, kindly submit the clarification in the form to help our community. 
• Please note that any and all GAIL subscription payments should only be in favour of "GAIL Gas Limited". They will also provide an online payment option. 
• Interested residents are requested to apply without delay

Frequently Asked Questions (Summarising sessions so far in South City):

The link to the FAQ on the GAIL Gas website: https://gailgas.com/faq

Please do note the warning provided by GAIL Gas.

Please find the FAQ listed below based on queries raised and responded to on the session held on 27/July/2025 by GAIL

Link to FAQ of 2018

The project was initially launched by Pavithran working with information from his contacts that GAIL has launched the service in 2018. However after a few electrical issues the work was stopped in 2019, Covid being another dampner to the initiative.

We thank Ananth sir for organising the sheet and sharing the same with the community

There are a few flats which are not listed accurately in the list, we request owners to kindly review their details in the sheet provided. Incase of any discrepancy, please fill out the form listed above. https://forms.gle/rmVyHNca8AXDG9FG6

Please note that this is being done on best efforts basis, we are only enablers in the process. The ownership of transaction for your apartment with GAIL is under your respnsibility and accountability. 

Appendix A: JMR Form - please store for long term reference (in your email / safe storage) 

Notices issued by SCMC/JLL: 

02/Aug/2025: 

Photos of work in progress:

 13/Aug/2024: GAIL Gas meters being installed in A1 Block

04/Aug/2025: 2PM: Riser pipe work started in A Blocks (will be working without break to deliver asap)

26/Jul/2025: Gail gas pipeline T-connection and riser work is currently in progress at the site for A Block GAIL Gas subscribers

Background:

Way back in 2018, Pavithran (Sugruha board member) had received information from his friend in MECON who was a consultant for GAIL Gas that GAIL is supplying piped natural gas to apartment complexes. This project was initiated with full force, and homes were fitted with meters etc. However, due to technical issues and COVID hitting us, this progress was halted.

 _{Page Created & Updated by : Smaran Mudbidri, Convener for GAIL Coordination,  SUGRUHA | Created on 18/Jun/2025}