Updated: 08/Oct/2025 

 
Dear South City Residents,
 
GAIL Gas in South City: The long 7-8 years wait is over.
  
The piped natural gas by GAIL is finally coming in after a long wait of 7-8 years by the South City residents. This GAIL Gas project was earlier initiated by Sugruha in 2017-18 which had subsequently hit some roadblocks.  
 
 
Our heartfelt thanks to:
 
  • Shri Tejasvi Surya (Member of Parliament)

  • Dr C. N. Manjunath, (Member of Parliament)

  • Shri M. Krishnappa (MLA)

  • Shri M. Satish Reddy (MLA) and

  • Shri M Jayaram (ex Corporator for our area)

for their support for restarting the GAIL Gas project in South City. We, also, were told by reliable sources that Shri Tejasvi Surya took special interest and intervened a couple of times as part of supporting the J.P.Nagar wards.
 
Dr C.N. Manjunath and Shri M. Krishnappa unblocked and expedited work for our area, thereby working cohesively towards accelerating GAIL Gas connectivity to South City
 
The Sugruha Board, worked over the past 4-5 months, reached out to our MPs, MLAs, ex-Corporators, and several GAIL officials for restarting the PNG (piped natural gas) project in our homes in South City.
 
It was an arduous task of connecting, coordinating, and getting various clearances of a project long considered “dead”.  Over this period, possible solutions were worked out to connect to the GAIL Gas grid, and finally, on 05 June 2025, the GAIL Gas project commenced after a Pooja near Gate 2 of South City; Registration and Q&A sessions were organized by Sugruha, and one can see the pipe laying machine working actively on the South City Road. Special thanks to Sugruha team led by the President.
 
The South City apartment PNG project will be done in phases and is expected to be completed in 8-10 months’ time. While SCMC is already coordinating with GAIL contractors in laying the gas pipeline and other related activities, we request the residents to be patient and cooperative these few months.
 
Please patiently wait for clarifications GAIL Gas Limited, and this process as such is owned by GAIL Gas Limited and we are only enabling the process. 

 

For alerts on events Please feel free to join the South City GAIL Gas Updates Whatsapp Group 

 

Regular updates,  to reduce whatsapp traffic,  GAILGAS proceeds will be updated on this page.

Link to this page: https://sugruha.in/index.php/2015-08-23-04-41-55/for-residents/221-documentation

 

Link to South City GAIL Gas Updates Whatsapp group: https://sugruha.in/index.php/2015-08-23-04-41-55/for-residents/221-documentation 

 

Current Updates

-09/Oct/2025:  Followed up with GAIL on the pipelines laying outside for 1+ KM to confirm if this work is pending / is it excess pipe. This would help gain an understanding of the time it is expected to take. Also requested that though we are all eagerly waiting for GAIL Gas, that safety and procedure not be compromised. Also understand that Ex-Corporator M Jayaram and MLA Shri M Krishnappa  have been following up, on a regular basis, with GAIL to ensure any impedements are cleared up and have requested prioritizing South City. 

 

- 08/Oct/2025: The escalation to the MP and GAIL Gas seems to have resulted in expediting work over the past 1 week by deploying additional staff working in shifts around the clock and over public holidays to cover the overall length of the pipeline. The pipeline can be seen installed up to Nayara petrol pump with GAIL Stones along the road sides on the Brigade Millenium road.

GAIL has reported to have completed the pipe laying work from Nayara petrol pump upto South City barring a 90 meter gap near a Nala / bridge at  Naraya Petrol Pump, where they faced some local challenges, which they have overcome,  and also with BESCOM as they are identifying electric wire paths - requiring them to proceed with caution. This work involved takes only 7 to 8 days, however given the complexity, its subject to obstacles they may face. They realistically expect to complete the pipe work before the 19th of October 2025. 

I have requested the GAIL senior member today to request inspecting flats having pending meter / internal pipe installation work and necessary work be planned with the resident. Earlier, GAIL was apprehensive where they had to drill through expensive interiors as this is not in their scope and they cannot take responsibility for damages. This has to be worked between the resident and the GAIL team.  Therefore during inspection the GAIL team/official may request drilling / other arrangements to be done by the resident in working with resident's vendors should they see an issue undertaking this work. This is purely a decision to be taken by the resident SCMC/Sugruha has no advise/suggestions/responsibility in this regard.

Also, given that the pipeline pieces are still seen near the Mini Forest Road and the South City - Balaji Service Station road, that an inspection be made to confirm that the pipeline is installed, complete and ready barring the 90 meters pending stretch. It could be that this is excess pipe and due to debris, garbage dumping and cars being parked, I could not make out if mole trenches are present. I am given to understand that an inspection is planned shortly. Should there be any updates, this page will be updated post the inspection over the next couple of days.

Photos of the pipes in the locations mentioned above(are these excess of installed pipes, or awaiting installation) 

 

 

There is also a 300 meter internal stretch for B-Blocks that requires manual digging owing to electrical lines and they will proceed with caution with this stretch. This was brought up in my tele-meeting with GAIL today.

This will be done in 2 phases,  for early applicants: Phase 1, who already have the meter installed.  Phase 2: those who have applied, have received a BP number but don't have meters/internal pipelines installed.  Both these phases are expected to close before Dec'25/ Jan 2026. If the activity moves without many impediments, we may even see GAS reaching South City around late November 2025. 

 

 

SCOPE of Sugruha: Sugruha has been coordinating, following up to push GAIL Gas connectivity; and has already introduced the GAIL team to SCMC  & JLL back in June 25, in order to progress technical work inside our Apartment Complex. Sugruha will endeavor to support this as and when requested by JLL/SCMC/GAIL/Residents.


Request residents to be patient and await further information. The process of laying and final connection to households are completely being managed by GAIL.  timelines are indicative, GAIL is working with multiple govt agencies,  impediments could come up and get resolved quickly or could take time. SUGRUHA has been coordinating and facilitating with all agencies involved to expedite the process as much as can be done. Thanks for your understanding. 

 

- 04/Oct/2025:  Update from GAIL Gas representative: 

1. External Pipeline laying activity from RBI/Gaurav Nagar to South City: The previous external piping contractor was replaced, The new vendor has being appointed and should start work approx by 5th of October 2025, expected to take about a month leading to a date of mid of November 2025. The  pipeline digging will start from Gaurav Nagar (near Elita) via mini forest,  Balaji service station road to Southcity. 

 

 

2. Safe digging: Some of the areas where BESCOM underground lines are expected to exist, will require manual digging to avoid short circuit as faced earlier in July. 

 

3. The internal pressure test in all building was performed early September 2025. 

 

4. Pending meter installation and internal work: will be resumed once the gas pipeline (point1) reaches South city, expected mid Jan 2026

 

I made a humble request was made during a Bhoomi Pooja, where the MP and GAIL officials were present, near Konankunte, on 28th August 2025, that work be expedited while ensuring safety and standard procedure is followed. 

 

 

Continuous followup on a daily basis is in progress 

 

 

For mobile readers: Click read more for earlier Updates, FAQs and Application procedure

 

 
Earlier Updates:
- 09/Jul/2025: SCMC/JLL and GAIL Gas meeting to initiate project implementation activities 
- 26/Jul/2025: Gail Gas Vertical riser pipes  delivered to South City for A1 A2 blocks, and readiness activities in progress
- 01/Aug/2025: 400 Meter pipeline being manually dug, for safety reasons,  to allow for connectivity outside South City 
- 02/Aug/2025: GAIL Gas has initiated work with JLL/SCMC on 2/Aug/2025.  Individual stock of Meters brought in by GAIL. 
- 02/Aug/2025: Notice issued by SCMC to A1, A2 blocks that external piping and GAIL Gas meter work will be starting the coming week by GAIL. Detailed work plan being prepared by GAIL.
- 06/Aug/2025: GAIL GAS Camp for South City Residents at 10:00am at New Club House Ground Floor (Queries and applications)
- 23/Aug/2025: GAIL Gas is working towards completing the stretch  from outside Gate 1 leading towards Elita apartments awaiting BESCOM approval. Once the gas line reaches Gate 1, expected around 15th Sept,  the GAIL team will work to their plan to complete internal work.
 
 
Application Next Steps 
 
1. Check the category you fall under and note the applicable action 
2.  Please fill out this google form (this is only for reference purposes, and would serve as a quick recknor in case of any missing info, this is purely voluntary and left to residents to fill in)
     You could log your queries/issues here. Queries will be updated in the FAQ below on this page
 
 
 
NOTE:
1. Incase you already have a BP Number - Please do not resubmit application, there will be a duplicate record issue, which will take time to resolve
2. At the time the Project team visits you, post inspection, they will provide a JMR form (sample at the bottom of this page under Appendix A).  This is for your personal record and a document that needs to be stored for long term reference, please do not loose this paper.A suggestion is that you could also take a photo of this sheet and keep it in your email for reference. 
 
 
 

There are 4 categories of residents requiring GAIL Gas connection observed today:

1. Residents who have submitted the form and KYC details  previously and have been assigned a BP & Application number as per the sheet shared

No Action is required from residents under this category, as per clarification received in the camp, today.
You need not visit the club-house
 
 Please  fill out this google form (residents those who would like to report the application slip numbers , can fill up this form, else can ignore this action)

2. Apartments where there are ownership changes (owing to sale / hier / other scenarios)  or any of the fields are incorrectly mentioned in the sheet, and have been assigned a BP & Application number:

Action to be taken as per message from GAIL Gas Limited: 


---Quote message from GAIL--
KYC UPDATION:  Please transfer the NAME From BUILDER to the OWNER

NAME :
BP No: 
CONTACT No :
Alt Mob No (Optional):
EMAIL ID:
Alt Email Id (Optional):
ONE ID PROOF = Aadhar or PAN card or DL or Passport or Voters id
ADDRESS PROOF of the FLAT = Sale deed(1st 5pages & schedule "C' page) or possession letter or electricity bill or BBMP tax paid receipt

PLEASE SHARE ABOVE DETAILS & DOCUMENTS TO THIS EMAIL I'D: This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks and regards
GAIL Gas Limited 

---Unquote---

Please  fill out this google form once above is done

3. Fresh Applications (Resident Owners, where your apartment does not figure in the sheet)

 

GAIL Online Registration :

REGISTARTION PROCEDURE
https://youtu.be/5faIlx5RX9I?si=iwugi9k0lUPttmFP

 


REGISTARTION LINK
https://customer.gailgaspng.com/Home/CustomerRegistration_BeforeLogin

 
Physical Form Submission:

a. Fill up the GAIL Gas Application http://sugruha.in/images/com_adsmanager/contents/uploaded/GAIL-Application.pdf
b. Attach : 
       - ONE ID PROOF Xerox Copy = Aadhar or PAN card or DL or Passport or Voters id
       - ADDRESS PROOF Xerox Copy of the FLAT = Sale deed(1st 5 pages & schedule "C' page) or possession letter or electricity bill or BBMP tax paid receipt
c. Submit to GAIL Gas Camp at South City

 Please  fill out this google form once done.  (this is only for reference purposes, and would serve as a quick recknor in case of any missing info, this is purely voluntary and left to residents to fill in)

 

You could take a print of this form, fill it up and hand it over to Sugruha office (1st Floor, Old Club House, South City) or submit the form at the GAIL Office In HSR 

4. There are a few owners, who have registered and have a BP No and Application number as per this PDF (complicated to read - but its a PDF and not easy to modify)

This has been raised with GAIL officials and they are looking into it. An update will be provided. Kindly fill the form mentioned above and choose "Issue -  BP Number allocated, but not in sheet", GAIL has assured that they will look into this matter

 Please  fill out this google form.  (this is only for reference purposes, and would serve as a quick recknor in case of any missing info, this is purely voluntary and left to residents to fill in)

 

Those who already have an Application / meter number in the list provided need not come to the camp
 
Note:
  • Cheques  Favoring of  “GAIL GAS LIMITED", will be payable at time closer to the connection being given.
  • There will be a notice / updaate in the  whatsapp group about the same  NO payment required during these camps unless a notification is issued
  • Residents are encouraged to review their details on the sheet,  or feel free to raise it with GAIL Gas on their visit to South City. In the event you have received clarification, kindly submit the clarification in the form to help our community. 
  • Please note that any and all payments should only be on a/c payee cheque issued in favour of "GAIL Gas Limited". They will also provide an online payment option. 
  • Interested residents are requested to apply without delay

 

Frequently Asked Questions (Summarising sessions so far in South City):

The link to the FAQ on the GAIL Gas website: https://gailgas.com/faq

Please do note the warning provided by GAIL Gas.

Please find the FAQ listed below based on queries raised and responded to on the session held on 27/July/2025 by GAIL

SlNo

Query/Suggestion Response 

Response from Sugruha/

GAIL Gas

1 Payment details

Residents who registerd applications pre-2020

 

Assigned BP Number starting 4000***

The then plan was No-Flexi Standard. This includes first 90 Day supply included

The initial SD Amount to be paid: Rs 5500. This will be payable to GAIL Gas

Incase you have the bank statement that shows payment has been made to GAIL (approx Feb 2018 to Feb 2020), any payments received by GAIL will be accounted for. 

 

The 90 day supply starts when the meter moves from 0000 reading. 

 1. Those who registered before 2020, they opted the No-Flexi standard, they have to pay the security deposit after the gas supply charged in your apartment, now the security deposit is 4500/- Upfront payment at the time of gas being connected .

 

GAIL GAS

Residents who registered applications after 2020 and New Applicants:

 

The initial Security Deposit amount to be paid is Rs 4500. There is no 90 day promo scheme now

 

 
  • What is included
    • 15 meters free piping with one point provided by GAIL
    • 2 replacement nozzles(jets) for your gas stove, any additional will be chargeable (approx 75Rs per Nozzle)
    • Additional queries will be answered by the project team at the time of installation
  • There was a registration fees of 358Rs which is currently being waived off. Pre-2020 applicants  who have paid - will be adjusted in the bill
  • Once BP Number is created for a flat, it stays till a disconnection request is recieved by GAIL. Thje plan applicable is to the BP Number
  • Earlier GAIL used to take cheques, to speeden up, GAIL online payment link will be shared. For most post 2020 applicants the GAIL Link has been shared via sms. 
  • PLEASE NOTE: Kindly do not pay any individual for GAIL GAS. Any payments can be made directly to GAIL Gas through the GAIL GAS authorised online link.
  • So far we have not received any information for members to pay GAIL Gas. It will be closer to the time of the connection being given.
GAIL GAS
2 For those whose KYC is provided and BP number is listed and there are no errors / changes in the information on this sheet, is Re-KYC required ?   Please email This email address is being protected from spambots. You need JavaScript enabled to view it. GAIL GAS
3

GAIL Pipeline has to be visible and will be GAIL pipe installed. 

 

GAIL Project team will review at the time of installation GAIL GAS
3 Can drop box be provided for people to drop the KYC documents mentioning BP Number or do they need to provide the form ?  - Can we print out the soft copy and they submit the form in a drop box?  Each application form has a unique application number. However today(30/Jun/2025), GAIL has accepted copies of the application form 

Print out the application form, fill it, attach necessary documents and submit it at the Sugruha office desk or submit the form at the GAIL Office In HSR 
GAIL GAS
4 When will GAS supply be made available to our homes Expected timeline is 2 months from 27Jun2025 GAIL GAS
5 Can we fill the forms online

**During the 30th Jun 2025 Camp setup by GAIL they clarified that GAIL Gas suggests providing physical forms to their officials as verification of documents can be completed faster

 

Update on 26/Jul/2025: 

GAIL has fixed online form submission and residents can apply online as well

 

REGISTARTION PROCEDURE
https://youtu.be/5faIlx5RX9I?si=iwugi9k0lUPttmFP

 


REGISTARTION LINK
https://customer.gailgaspng.com/Home/CustomerRegistration_BeforeLogin

 

GAIL GAS
6 GAIL technical team will inspect the gas hob and at the max there will be  nozzle change which will be done by the  Gail technical team. At no cost. Response from GAIL Gas: "Yes that nozzle/ jet(under the knob of the hob)  our team will do free of cost up to 2 burners."  GAIL GAS
7

Out of town scenario

What if the  owner is abroad or out of city?

The connections in south city are being progressed on war footing. It would help you, if you could organise a your reliable contact to be present. 

 

Alternatively you could book a installation slot using this link 

 

 

 

GAIL GAS
8 If the resident has registered and is no more ( passed away), can the connection be transferred to other family members by resubmitting the Ekyc document? Yes using the same procedure as noted above under category 2 please submit KYC to GAIL.  GAIL GAS
9.  If the previous owner has paid, can the new owner transfer the old connection? Incase the cheque is encashed by GAIL, the same would be adjusted against the bill GAIL Gas
10. The pipe line was taken into kitchen before but needs realignment. Will Gail take requests for the same during ekyc or cheque collection or what is the process. Kindly discuss & request GAIL project team when they come to provide the connection GAIL GAS
11. The apartments has tenants living in it, what is the procedure to apply? 

It is an agreement between the tenant and the Owner. 

As per the form, Tenant fills in the top portion of the form, choosing "Rent"

The Owner needs to fill in the NOC

GAIL GAS
12.

How long the registration will be open.

earlier the better, given that the current effort is being performed at a war footing. You could take print of the form and submit the set to Sugruha office desk or submit the form at the GAIL Office In HSR  GAIL GAS
13. Certain blocks do not have the external pipeline completed. Is there an immediate plan to do pipe fittings in such blocks
Should members from these blocks be applying as this point as well? 

GAIL Gas Project team has started the work on 25/Jul/2025 for A-Blocks

All other blocks are done.

 

External underground pipe work is in progress

GAIL GAS
14. Is the form to be filled in available on line or physical forms are available at Sugruha office?

The application form for fresh applications is provided at the top of this page 

link to download application form

GAIL GAS
15.  Yes, my email mentioned wrong. IT SHOULD BE : ......  Kindly follow steps under category 2 above. We cannot change the email id. This needs to be taken up with GAIL  GAIL GAS
16.

I am travelling and will be back missing the camp. Kindly let me know how to register and make payment.

For owners living outside and how to go about it

Only in case of Category 3 will you need to wait for the next camp.  In case of extended travel, or submit the form at the GAIL Office In HSR  on your return

 In case you fall under Category 1, 2 or 4 you could take actions as listed under each category

As of now no payment is required. GAIL will contact you closer to the action connection date. 

GAIL GAS
17. Meter has been installed but not updated in the sheet

GAIL Gas has been requested for an updated sheet. They have mentioned they will provide it before this weekend. Kindly check on Friday if you see the meter number. If not you could follow steps under category 2 and mention the meter number (generally starts with 194xxxxx) in your email to GAIL gas and that it was missing from the list. You would not need to attach the KYC documents if this it the only issue

 GAIL GAS
 18. If already registered and connection done but owner changed what needs to be done.  follow steps under category 2  GAIL GAS
19. 

People registered (BP Number issued) yet to get pipe  connection done. What needs to be done for them.

GAIL Gas Project team will visit and rectify  GAIL GAS
20

People registered but not in the list

Please wait for refreshed list, which we expect from GAIL towards 5/Jul, which we will upload to Sugruha.in as soon as we get it  GAIL GAS
21

Is the nozzle change as per latest norms

Yes, the change is being done as per latest govt regulations.
The GAIL Gas team will visit, inspect the stove/hob and confirm if the nozzles can be replaced. If the hob/stove is very old (>15 year old) then this may require the hob to be replaced
GAIL GAS
22

Application given, slip issued by GAIL but not appearing in BP number list

This will be checked by GAIL GAIL
       
       

Link to FAQ of 2018

 

The project was initially launched by Pavithran working with information from his contacts that GAIL has launched the service in 2018. However after a few electrical issues the work was stopped in 2019, Covid being another dampner to the initiative.

 

We thank Ananth sir for organising the sheet and sharing the same with the community

There are a few flats which are not listed accurately in the list, we request owners to kindly review their details in the sheet provided. Incase of any discrepancy, please fill out the form listed above. https://forms.gle/rmVyHNca8AXDG9FG6

 

Please note that this is being done on best efforts basis, we are only enablers in the process. The ownership of transaction for your apartment with GAIL is under your respnsibility and accountability. 

 

 

 

Appendix A: JMR Form - please store for long term reference (in your email / safe storage) 

 

 

 
 
Notices issued by SCMC/JLL: 

02/Aug/2025: 

Photos of work in progress:

 13/Aug/2024: GAIL Gas meters being installed in A1 Block

04/Aug/2025: 2PM: Riser pipe work started in A Blocks (will be working without break to deliver asap)

 

26/Jul/2025: Gail gas pipeline T-connection and riser work is currently in progress at the site for A Block GAIL Gas subscribers

 

 

 

 

Background:

Way back in 2018, Pavithran (Sugruha board member) had received information from his friend in MECON who was a consultant for GAIL Gas that GAIL is supplying piped natural gas to apartment complexes. This project was initiated with full force, and homes were fitted with meters etc. However, due to technical issues and COVID hitting us, this progress was halted.

 

 Page Created & Updated by : Smaran Mudbidri, Convener for GAIL Coordination,  SUGRUHA | Created on 18/Jun/2025