Details: GAIL Gas: Information updates

Updated: 23/Aug/2025

Dear South City Residents,

GAIL Gas in South City: The long 7-8 years wait is over.

The piped natural gas by GAIL is finally coming in after a long wait of 7-8 years by the South City residents. This GAIL Gas project was earlier initiated by Sugruha in 2017-18 which had subsequently hit some roadblocks.

Our heartfelt thanks to:

Shri Tejasvi Surya (Member of Parliament)
Dr C. N. Manjunath, (Member of Parliament)
Shri M. Krishnappa (MLA)
Shri M. Satish Reddy (MLA) and
Shri M Jayaram (ex Corporator for our area)

for their support for restarting the GAIL Gas project in South City. We, also, were told by reliable sources that Shri Tejasvi Surya took special interest and intervened a couple of times as part of supporting the J.P.Nagar wards.

Dr C.N. Manjunath and Shri M. Krishnappa unblocked and expedited work for our area, thereby working cohesively towards accelerating GAIL Gas connectivity to South City

The then Sugruha Board President, Shri V Venugopalan and his team, who, over the past 4-5 months, reached out to our MPs, MLAs, ex-Corporators, and several GAIL officials for restarting the PNG (piped natural gas) project in our homes in South City.

It was an arduous task of connecting, coordinating, and getting various clearances of a project long considered “dead”. Over this period, possible solutions were worked out to connect to the GAIL Gas grid, and finally, on 05 June 2025, the GAIL Gas project commenced after a Pooja near Gate 2 of South City; Registration and Q&A sessions were organized by Sugruha, and one can see the pipe laying machine working actively on the South City Road. Special thanks to Sugruha team led by the President.

The South City apartment PNG project will be done in phases and is expected to be completed in 8-10 months’ time. While SCMC is already coordinating with GAIL contractors in laying the gas pipeline and other related activities, we request the residents to be patient and cooperative these few months.

Please patiently wait for clarifications GAIL Gas Limited, and this process as such is owned by GAIL Gas Limited and we are only enabling the process.

Please feel free to join the South City GAIL Gas Updates Whatsapp Group to stay updated on GAIL GAS proceeds, e.g If the club house seating has reached capacity, if GAIL members have reached etc) - these will be quick updates (no forwards please)

Link to this page: https://sugruha.in/index.php/2015-08-23-04-41-55/for-residents/221-documentation

Link to South City GAIL Gas Updates Whatsapp group: https://sugruha.in/index.php/2015-08-23-04-41-55/for-residents/221-documentation

Updates

-23/Aug/2025: GAIL Gas is working towards completing the stretch from outside Gate 1 leading towards Elita apartments awaiting BESCOM approval. Once the gas line reaches Gate 1, expected around 15th Sept, the GAIL team will work to their plan to complete internal work.

- 06/Aug/2025: GAIL GAS Camp for South City Residents at 10:00am at New Club House Ground Floor (Queries and applications)

Update history

- 09/Jul/2025: SCMC/JLL and GAIL Gas meeting to initiate project implementation activities

- 26/Jul/2025: Gail Gas Vertical riser pipes delivered to South City for A1 A2 blocks, and readiness activities in progress

- 01/Aug/2025: 400 Meter pipeline being manually dug, for safety reasons, to allow for connectivity outside South City

- 02/Aug/2025: GAIL Gas has initiated work with JLL/SCMC on 2/Aug/2025. Individual stock of Meters brought in by GAIL.

- 02/Aug/2025: Notice issued by SCMC to A1, A2 blocks that external piping and GAIL Gas meter work will be starting the coming week by GAIL. Detailed work plan being prepared by GAIL.

Next Steps

1. Check the category you fall under and note the applicable action

2. Please fill out this google form (this is only for reference purposes, and would serve as a quick recknor in case of any missing info, this is purely voluntary and left to residents to fill in)

You could log your queries/issues here. Queries will be updated in the FAQ below on this page

NOTE:

1. Incase you already have a BP Number - Please do note resubmit application, there will be a duplicate record issue, which will take time to resolve

2. At the time the Project team visits you, post inspection, they will provide a JMR form (sample at the bottom of this page under Appendix A). This is for your personal record and a document that needs to be stored for long term reference, please do not loose this paper.A suggestion is that you could also take a photo of this sheet and keep it in your email for reference.

There are 4 categories of residents requiring GAIL Gas connection observed today:

1. Residents who have submitted the form and KYC details previously and have been assigned a BP & Application number as per the sheet shared

No Action is required from residents under this category, as per clarification received in the camp, today.

You need not visit the club-house

Please fill out this google form (residents those who would like to report the application slip numbers , can fill up this form, else can ignore this action)

2. Apartments where there are ownership changes (owing to sale / hier / other scenarios) or any of the fields are incorrectly mentioned in the sheet, and have been assigned a BP & Application number:

Action to be taken as per message from GAIL Gas Limited:

---Quote message from GAIL--
KYC UPDATION: Please transfer the NAME From BUILDER to the OWNER

NAME :
BP No:
CONTACT No :
Alt Mob No (Optional):
EMAIL ID:
Alt Email Id (Optional):
ONE ID PROOF = Aadhar or PAN card or DL or Passport or Voters id
ADDRESS PROOF of the FLAT = Sale deed(1st 5pages & schedule "C' page) or possession letter or electricity bill or BBMP tax paid receipt

PLEASE SHARE ABOVE DETAILS & DOCUMENTS TO THIS EMAIL I'D: This email address is being protected from spambots. You need JavaScript enabled to view it.

Thanks and regards
GAIL Gas Limited

---Unquote---

Please fill out this google form once above is done

3. Fresh Applications (Resident Owners, where your apartment does not figure in the sheet)

GAIL Online Registration :

REGISTARTION PROCEDURE
https://youtu.be/5faIlx5RX9I?si=iwugi9k0lUPttmFP

REGISTARTION LINK
https://customer.gailgaspng.com/Home/CustomerRegistration_BeforeLogin

Physical Form Submission:

a. Fill up the GAIL Gas Application http://sugruha.in/images/com_adsmanager/contents/uploaded/GAIL-Application.pdf
b. Attach :
- ONE ID PROOF Xerox Copy = Aadhar or PAN card or DL or Passport or Voters id
- ADDRESS PROOF Xerox Copy of the FLAT = Sale deed(1st 5 pages & schedule "C' page) or possession letter or electricity bill or BBMP tax paid receipt
c. Submit to GAIL Gas Camp at South City

Please fill out this google form once done. (this is only for reference purposes, and would serve as a quick recknor in case of any missing info, this is purely voluntary and left to residents to fill in)

You could take a print of this form, fill it up and hand it over to Sugruha office (1st Floor, Old Club House, South City) or submit the form at the GAIL Office In HSR

4. There are a few owners, who have registered and have a BP No and Application number as per this PDF (complicated to read - but its a PDF and not easy to modify)

This has been raised with GAIL officials and they are looking into it. An update will be provided. Kindly fill the form mentioned above and choose "Issue - BP Number allocated, but not in sheet", GAIL has assured that they will look into this matter

Please fill out this google form. (this is only for reference purposes, and would serve as a quick recknor in case of any missing info, this is purely voluntary and left to residents to fill in)

Those who already have an Application / meter number in the list provided need not come to the camp

Note:

Cheques Favoring of “GAIL GAS LIMITED", will be payable at time closer to the connection being given.
There will be a notice / updaate in the whatsapp group about the same NO payment required during these camps unless a notification is issued
Residents are encouraged to review their details on the sheet, or feel free to raise it with GAIL Gas on their visit to South City. In the event you have received clarification, kindly submit the clarification in the form to help our community.
Please note that any and all payments should only be on a/c payee cheque issued in favour of "GAIL Gas Limited". They will also provide an online payment option.
Interested residents are requested to apply without delay

Frequently Asked Questions (Summarising sessions so far in South City):

The link to the FAQ on the GAIL Gas website: https://gailgas.com/faq

Please do note the warning provided by GAIL Gas.

Please find the FAQ listed below based on queries raised and responded to on the session held on 27/July/2025 by GAIL

SlNo	Query/Suggestion	Response	Response from Sugruha/ GAIL Gas
1	Payment details	Residents who registerd applications pre-2020 Assigned BP Number starting 4000*** The then plan was No-Flexi Standard. This includes first 90 Day supply included The initial SD Amount to be paid: Rs 5500. This will be payable to GAIL Gas Incase you have the bank statement that shows payment has been made to GAIL (approx Feb 2018 to Feb 2020), any payments received by GAIL will be accounted for. The 90 day supply starts when the meter moves from 0000 reading. 1. Those who registered before 2020, they opted the No-Flexi standard, they have to pay the security deposit after the gas supply charged in your apartment, now the security deposit is 4500/- Upfront payment at the time of gas being connected .	GAIL GAS
		Residents who registered applications after 2020 and New Applicants: The initial Security Deposit amount to be paid is Rs 4500. There is no 90 day promo scheme now
		What is included 15 meters free piping with one point provided by GAIL 2 replacement nozzles(jets) for your gas stove, any additional will be chargeable (approx 75Rs per Nozzle) Additional queries will be answered by the project team at the time of installation There was a registration fees of 358Rs which is currently being waived off. Pre-2020 applicants who have paid - will be adjusted in the bill Once BP Number is created for a flat, it stays till a disconnection request is recieved by GAIL. Thje plan applicable is to the BP Number Earlier GAIL used to take cheques, to speeden up, GAIL online payment link will be shared. For most post 2020 applicants the GAIL Link has been shared via sms. PLEASE NOTE: Kindly do not pay any individual for GAIL GAS. Any payments can be made directly to GAIL Gas through the GAIL GAS authorised online link. So far we have not received any information for members to pay GAIL Gas. It will be closer to the time of the connection being given.	GAIL GAS
2	For those whose KYC is provided and BP number is listed and there are no errors / changes in the information on this sheet, is Re-KYC required ?	Please email This email address is being protected from spambots. You need JavaScript enabled to view it.	GAIL GAS
3	GAIL Pipeline has to be visible and will be GAIL pipe installed.	GAIL Project team will review at the time of installation	GAIL GAS
3	Can drop box be provided for people to drop the KYC documents mentioning BP Number or do they need to provide the form ? - Can we print out the soft copy and they submit the form in a drop box?	Each application form has a unique application number. However today(30/Jun/2025), GAIL has accepted copies of the application form Print out the application form, fill it, attach necessary documents and submit it at the Sugruha office desk or submit the form at the GAIL Office In HSR	GAIL GAS
4	When will GAS supply be made available to our homes	Expected timeline is 2 months from 27Jun2025	GAIL GAS
5	Can we fill the forms online	**During the 30th Jun 2025 Camp setup by GAIL they clarified that GAIL Gas suggests providing physical forms to their officials as verification of documents can be completed faster Update on 26/Jul/2025: GAIL has fixed online form submission and residents can apply online as well REGISTARTION PROCEDURE https://youtu.be/5faIlx5RX9I?si=iwugi9k0lUPttmFP REGISTARTION LINK https://customer.gailgaspng.com/Home/CustomerRegistration_BeforeLogin	GAIL GAS
6	GAIL technical team will inspect the gas hob and at the max there will be nozzle change which will be done by the Gail technical team. At no cost.	Response from GAIL Gas: "Yes that nozzle/ jet(under the knob of the hob) our team will do free of cost up to 2 burners."	GAIL GAS
7	Out of town scenario What if the owner is abroad or out of city?	The connections in south city are being progressed on war footing. It would help you, if you could organise a your reliable contact to be present. Alternatively you could book a installation slot using this link	GAIL GAS
8	If the resident has registered and is no more ( passed away), can the connection be transferred to other family members by resubmitting the Ekyc document?	Yes using the same procedure as noted above under category 2 please submit KYC to GAIL.	GAIL GAS
9.	If the previous owner has paid, can the new owner transfer the old connection?	Incase the cheque is encashed by GAIL, the same would be adjusted against the bill	GAIL Gas
10.	The pipe line was taken into kitchen before but needs realignment. Will Gail take requests for the same during ekyc or cheque collection or what is the process.	Kindly discuss & request GAIL project team when they come to provide the connection	GAIL GAS
11.	The apartments has tenants living in it, what is the procedure to apply?	It is an agreement between the tenant and the Owner. As per the form, Tenant fills in the top portion of the form, choosing "Rent" The Owner needs to fill in the NOC	GAIL GAS
12.	How long the registration will be open.	earlier the better, given that the current effort is being performed at a war footing. You could take print of the form and submit the set to Sugruha office desk or submit the form at the GAIL Office In HSR	GAIL GAS
13.	Certain blocks do not have the external pipeline completed. Is there an immediate plan to do pipe fittings in such blocks Should members from these blocks be applying as this point as well?	GAIL Gas Project team has started the work on 25/Jul/2025 for A-Blocks All other blocks are done. External underground pipe work is in progress	GAIL GAS
14.	Is the form to be filled in available on line or physical forms are available at Sugruha office?	The application form for fresh applications is provided at the top of this page link to download application form	GAIL GAS
15.	Yes, my email mentioned wrong. IT SHOULD BE : ......	Kindly follow steps under category 2 above. We cannot change the email id. This needs to be taken up with GAIL	GAIL GAS
16.	I am travelling and will be back missing the camp. Kindly let me know how to register and make payment. For owners living outside and how to go about it	Only in case of Category 3 will you need to wait for the next camp. In case of extended travel, or submit the form at the GAIL Office In HSR on your return In case you fall under Category 1, 2 or 4 you could take actions as listed under each category As of now no payment is required. GAIL will contact you closer to the action connection date.	GAIL GAS
17.	Meter has been installed but not updated in the sheet	GAIL Gas has been requested for an updated sheet. They have mentioned they will provide it before this weekend. Kindly check on Friday if you see the meter number. If not you could follow steps under category 2 and mention the meter number (generally starts with 194xxxxx) in your email to GAIL gas and that it was missing from the list. You would not need to attach the KYC documents if this it the only issue	GAIL GAS
18.	If already registered and connection done but owner changed what needs to be done.	follow steps under category 2	GAIL GAS
19.	People registered (BP Number issued) yet to get pipe connection done. What needs to be done for them.	GAIL Gas Project team will visit and rectify	GAIL GAS
20	People registered but not in the list	Please wait for refreshed list, which we expect from GAIL towards 5/Jul, which we will upload to Sugruha.in as soon as we get it	GAIL GAS
21	Is the nozzle change as per latest norms	Yes, the change is being done as per latest govt regulations. The GAIL Gas team will visit, inspect the stove/hob and confirm if the nozzles can be replaced. If the hob/stove is very old (>15 year old) then this may require the hob to be replaced	GAIL GAS
22	Application given, slip issued by GAIL but not appearing in BP number list	This will be checked by GAIL	GAIL

Link to FAQ of 2018

We thank Ananth sir for organising the sheet and sharing the same with the community

There are a few flats which are not listed accurately in the list, we request owners to kindly review their details in the sheet provided. Incase of any discrepancy, please fill out the form listed above. https://forms.gle/rmVyHNca8AXDG9FG6

Please note that this is being done on best efforts basis, we are only enablers in the process. The ownership of transaction for your apartment with GAIL is under your respnsibility and accountability.

Appendix A: JMR Form - please store for long term reference (in your email / safe storage)

Notices issued by SCMC/JLL:

02/Aug/2025:

Photos of work in progress:

13/Aug/2024: GAIL Gas meters being installed in A1 Block

04/Aug/2025: 2PM: Riser pipe work started in A Blocks (will be working without break to deliver asap)

26/Jul/2025: Gail gas pipeline T-connection and riser work is currently in progress at the site for A Block GAIL Gas subscribers

Background:

Way back in 2018, Pavithran (Sugruha board member) had received information from his friend in MECON who was a consultant for GAIL Gas that GAIL is supplying piped natural gas to apartment complexes. This project was initiated with full force, and homes were fitted with meters etc. However, due to technical issues and COVID hitting us, this progress was halted.

_{Page Created & Updated by : Smaran Mudbidri, Secretary, SUGRUHA updated 23/Aug/2025 15:18pm IST Created on 18/Jun/2025}

GAIL Gas: Information updates