This page contains regular updates on the project as well as other useful communications on GAIL Gas. The implementation team is moving building-wise to check the installations and verify the safety etc. Since these installations were done several years ago, it is important that they do the due diligence with the deliberation that is needed for the same. This is a very important activity of GAIL and they have their own processes that they follow to ensure that all safety checked are cleared and all issues resolved. Only after that is done, the respective block / riser (ie., pipeline that services a particular series of apartments) is charged with gas and observed for sometime before opening up the connections in that series of apartments.
All Towers are activated on GAIL Gas as of Sun, Jul 26 2026 - Gail Gas is available at your doorstep!
Important Info Links:
Guidance on Registration/KYC/Security Deposit
To find out your BP#, Pending actions, etc
Request for installation of Meter / Highlight issues
Evolutionary SoP, Please Give Your Comments / Inputs
Limitation of Liability of Regarding GAIL Gas Setup
1. Independent Status & Non-Agency
The Residents' Welfare Association (RWA) / Association ["SUGRUHA/SCMC/JLL Members/Volunteers"] facilitates coordination with GAIL Gas Limited ("GAIL") purely as a voluntary service to residents. The Association, its managing committee, designated coordinators, and volunteers operate strictly as independent intermediaries. They do not act as agents, employees, partners, or legal representatives of GAIL Gas Limited.
2. Financial and Material Non-Liability
All infrastructure, pipelines, installations, supply operations, billing, and maintenance are owned, executed, and managed exclusively by GAIL. Consequently:
No Individual Liability: No volunteer, coordinator, or management committee member of the Association mentioned above shall be held personally, financially, or materially liable for any actions, omissions, negligence, delays, structural damage, accidents, or operational failures caused by GAIL or its authorized contractors.s.
No Association Liability: The Association itself bears no financial or material responsibility for any monetary disputes, service disruptions, property damage, or safety incidents arising from the setup, installation, or ongoing supply of GAIL Gas.
3. Direct Recourse
Any grievances, claims, damages, or disputes related to the GAIL Gas infrastructure or service must be taken up directly with GAIL Gas Limited. By utilizing or opting into the GAIL Gas network within the premises, residents and owners explicitly acknowledge that the Association's volunteers and coordinators are held harmless against any legal or financial ramifications.
Detailed Updates:
Update: 23rd July 2026:
Update: 22nd July 2026: Towers B4 -5,6,7,8 risers activated.
Update: 18th July 2026:
Namaste South City Residents,
Thank you for your patience and cooperation. Re-iterating the following with respect to GAIL gas connectivity in South City :
1. We volunteered to support to only following up with Gail, to ensure focus on Southcity is not lost, to enable the connectivity upto your door step. This is to enable your individual forward journey with Gail just as with other utility services.
2. Where GAIL has completed the safety audit and the block or series has been commissioned, means that gail gas is available in the vertical risers outside your balcony / utility.
3. It has been brought to our notice that individual residents are contacting Gail on ground working technicians directly, this will slow down their work(in attending to calls) and create further delays. Also at times Gail deploys multiple teams. Kindly use the Google form or sheet provided at your block security to enter your apartment status, so your request is picked up by Gail team. Any escalations please refer point 4 below. We are also given to understand that Dipak who used to work here is not with the Gail effective this week.
4. If your apartment has an installation issue, damage or a site-specific concern, please contact the GAIL support (on their website) emails or GAIL installation escalation contacts are also share here for ease of reference: https://sugruha.in/index.php/2015-08-23-04-41-55/for-residents/221-documentation#EmergencyInformation
Residents of blocks are informed about availability of highly flammable gas into the piping network & that no valves should be operated by an individual on their own without consent of competent authority from GGL
5. Any question about individual apartment connectivity or work inside the apartment, should be directed to the GAIL support contacts as per the link provided at point 4 above, for individual scheduling, volunteers do not influence nor are involved in scheduling. Harry is not designated to perform coordination of this activity by us volunteers other than to facilitate the maintaining of the sheets for entry at the security desk.
6. Gail is working as per their priorities & constraints.
7. Gail does not provide us any timetable as to when they will be calling each apartment / Block
8. Gail gas team takes the entries as per the list at Block level security / Google sheet forms as have been filled up by residents. Planning and schedule of individual apartments is managed by GAIL gas and we are not privy to that information.
9. With consistent followup and escalations to authorities, we have managed to get this far for SouthCity, please note that we sense that there is tremendous demand on the Gail team, kindly help optimize their time when they visit your apartment.
Thank you, again for your understanding and cooperation.
NB: Residents can get in touch with Gail contacts mentioned on their website (please choose Kannada language to divert it to the Bengaluru office)
Update: 7th July 2026: B8 risers 1, 2, 3 & 4 activated.
Update: 1st July 2026:
Gail camp conducted with limited marketing team capacity. Thanks to Smith's Raja learning the process and helping senior citizens and others alike. Harry and team contributed tremendously to the camp as well.
Update: 29th June 2026: Update: B1, B2 (all risers) activated.
Update: 28th June 2026: Update: A1, A2 (all risers) activated.
Update: 23rd June 2026: Block-B9- All 4 risers & Block B10- All 6 risers activated.
Update : 15th June 2026:
URGENT NOTICE: Mandatory GAIL PNG Installation & Compliance Guidelines
As we move toward a safer, modern, and more sustainable infrastructure at South City, the transition to GAIL Piped Natural Gas (PNG) has reached a critical phase. We require the immediate cooperation of all residents to ensure a smooth transition and avoid severe disruptions to your household gas supply in accordance with notification from GAIL reproduced below.
If you have not registered and intend using a Gas Cooktop – Check your apartment GAIL Subscription status HERE and register immediately ONLINE. Pay the security deposit to GAIL as shown HERE.
GAIL Gas Notification: South City to be declared LPG Free by End - target June 2026, provided specific Buildings are activated on GAIL Gas (PNG) - the notice from Government is HERE. Please take note of the following critical updates and mandatory guidelines:
Strict Adherence to Schedule (No Rescheduling). To request meter installation please see: [FORM].
South City is on the list to ensure a LPG free zone by End of Jun 2026
The GAIL team is currently stretched thin across the city and have prioritised South City after significant follow-up. If you miss your slot, it will cause immense delays and may result in your apartment being left without a functional gas connection. As the team will move to different apartment complex/residential area/project after this.
The GAIL team has deployed multiple workers to our complex based on specific schedules requested - Please do not request to reschedule the workers. Transition to an LPG-Free Society: Working with oil and gas corporations, Centrally, GAIL will completely shut off the supply of LPG cylinders to our complex once building-level activations take place.
Proactive drive to install meters right now is to accelerate this transition and prevent any inconvenient loss of cooking gas for your household.
Urgent Call to Action: For those reliant on LPG who haven't registered for GAIL Gas : You are requested to apply for your PNG connection without further delay. Please pay the security deposit immediately, given the high priority and urgency GAIL is currently demonstrating.
Pending Installations: If you do not have a meter or pipeline installed up to your cooktop yet, please share your flat number in the form linked below immediately so we can compile the final list for the GAIL team. Please ensure you have paid the GAIL Gas Security Deposit as per this video shared by GAIL and the SCMC safety compliance costs to SCMC Helpdesk at the Club House.
Mandatory Safety Standards vs. Aesthetics: We understand that some residents have raised concerns regarding the appearance of the new PNG pipeline, specifically the yellow colour and its visibility inside kitchen areas.
Please be advised: The yellow color and specific installation parameters are not discretionary choices made by the Association or the contractors. They are strictly mandated by GAIL safety protocols and regulatory compliance standards.
These guidelines are built on industry safety practices and lessons learned from serious gas-related incidents in the past. The color-coding and routing are designed for easy identification, damage prevention, and emergency response.
Safety takes absolute precedence over individual aesthetic preferences. Any deviation from these standards compromises the safety of the entire building and will not be permitted. Please see GAIL guidelines for apartment owners HERE.
GAIL Gas Notification: Guidelines for Apartment Owners regarding GAIL Gas (PNG)
No Unauthorised Modifications: If you require any modifications to an already installed setup, do not engage with the on-site contractors. Any changes must be taken up formally with GAIL Marketing through proper official channels by emailing
Billing and Meter Placement, Billing (Self): GAIL billing operates on a self-reading model where residents must upload a photo of the meter. To avoid long-term inconvenience, kindly request the contractors to install the meter at an easily accessible and convenient height for taking photos. Please see THIS VIDEO for more information.
The long-term benefits of a safe, continuous, and environmentally friendly gas supply far outweigh temporary inconveniences. Reducing traffic pollution / congestion (owing to cylinder movements, reduced noise of cylinder delivery).
We thank you in advance for your cooperation.
Update : 27th May 2026:
As temperatures dropped recently, a few residents have reported a slight delay in gas flow when lighting stoves. We checked with GAIL and here’s what they shared:
During cold weather, gas can contract slightly, which may cause a brief delay of a few seconds before normal flow resumes. This is not related to electricity supply or any fault in the pipeline. A similar delay can occur if gas hasn’t been used for a few days. What you can do:
1. Allow a few seconds for the gas flow to normalize as you lighting the gas
2. If your electric or piezo lighter doesn’t work immediately, try using a matchbox or a gas-based lighter.
This is a normal seasonal occurrence and not a cause for concern.
Update : 25th May 2026:
Additional teams of 5 members are being deployed to accelerate and continuously work to provide GAIL gas to enable internal pipelines. Please contact Harry to schedule your apartment once the necessary GAIL and SCMC payments are completed. This is applicable to c and d clusters which are safety audit complete.
The existing team is being deployed to enable safety audit fixes for the other 12 buildings.
Thank you for those who participated in the helping bringing issues to the form as requested in the 14th of May.
Update : 20th May 2026:
The verbal update from GAIL (Shri Tapan Shukla) is that the safety audit for all buildings in South city is complete.
They are short of labor due to heavy demand, who are expected to be avaliable by this week to start fixing the findings and also address the audit findings. They expect to complete this soon.
Update : 14th May 2026:
We intend to take up Gail Gas issues faced in South City with the Gail Gas. Appreciate if residents could fill up and submit the below Google feedback form at your earliest convenience before 18th May 2026.
Update : 12th May 2026:
Block D1 risers series 4,5,6,7 & Block D3 - risers series 2,3,4,5 have been charged and ready for activation. (Risers refer to the series of Apartments, number being the last digit)
Update : 9th May 2026:
Block - D3 - riser series 1,6,7,8 have been charged and ready for activation.
Update: 24th April 2026:
D1 Block Apartments in Series 1,2,3 & 8 have been charged and ready for activation.
Update: April 2026:
All series of risers (1 thru 8) have been charged and ready for activation in C1, C2 and C3 blocks.